Refund policy

At Local Te Vocal, we take great care in packing and delivering our handcrafted products. Our products include wooden spoons, cutlery sets, bowls, plates, and other tableware items made using natural materials and artisan processes.

Because many of our products are handcrafted, slight variations in color, wood grain, polish, texture, finish, and size may occur. These natural variations are not considered defects.

Returns

Returns are accepted only in the following cases:

You received a damaged product.
You received the wrong product.
The product has a manufacturing defect.

To request a return, please contact us within 7 days of delivery at [Email] with your order number, product photos, packaging photos, and an unboxing video if available.

Non-Returnable Items

Returns will not be accepted if:

The product has been used, washed, scratched, or damaged after delivery.
The product is returned without original packaging.
The return request is raised after 7 days of delivery.
The issue is related to natural handmade variations.

Refunds

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 5–10 business days.

Shipping charges, COD charges, and convenience fees are non-refundable unless the error was from our side.

Damaged or Wrong Product

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery at  support@localtevocal.com.

After verification, we may offer a replacement, exchange, store credit, or refund depending on product availability.