We understand that plans can change. You may request an order cancellation before the order has been packed or dispatched.
How to Cancel an Order
To request a cancellation, contact us at [support email address] with:
- Your order number
- The name used while placing the order
- The reason for cancellation
Submitting a cancellation request does not guarantee cancellation. Our team will confirm whether the order can still be cancelled.
Orders Already Shipped
Once an order has been packed, dispatched, or handed over to the delivery partner, it cannot be cancelled.
After delivery, the order may only be handled under our Returns & Exchanges Policy.
Custom or Personalised Orders
Custom-made, personalised, made-to-order, or specially sourced products cannot be cancelled once production or processing has started.
Cancellation by Local Te Vocal
We may cancel an order due to:
- Product unavailability
- Incorrect pricing or product information
- Payment verification failure
- Suspected fraudulent activity
- Delivery restrictions
- Incomplete or incorrect customer information
- Events outside our reasonable control
If a prepaid order is cancelled by us, the amount paid will be refunded to the original payment method.
Refund for Cancelled Orders
Approved cancellation refunds are normally processed within 5–10 business days. Your bank or payment provider may require additional time to reflect the amount in your account.
Cash on Delivery orders do not require a refund unless an advance payment was collected.