At Local Te Vocal by RGB Ray Pvt Ltd, we take reasonable measures to protect your personal information and provide a safe shopping experience.
Secure Transactions
Payments made through our website are processed by authorised third-party payment providers using their respective security systems.
We do not intentionally store your complete debit card, credit card, UPI PIN, CVV, or internet banking credentials on our servers.
Local Te Vocal will never ask you to share your:
- OTP
- UPI PIN
- CVV
- Card PIN
- Banking password
Do not share this information with anyone claiming to represent our team.
Protection of Personal Information
We collect only the information reasonably required to:
- Process and deliver orders
- Provide customer support
- Communicate order updates
- Prevent fraudulent transactions
- Improve our website and services
- Meet legal and regulatory requirements
Access to customer information is limited to authorised team members and service providers who require it to perform their responsibilities.
Third-Party Services
We may use trusted third-party services for:
- Payment processing
- Website hosting
- Shipping and delivery
- Customer communication
- Analytics
- Fraud prevention
These providers may process certain information according to their own privacy and security policies.
Account Security
Customers are responsible for keeping their login information confidential. Please use a strong password and avoid sharing your account credentials.
Notify us immediately if you suspect unauthorised access to your account or unusual activity connected to an order.
Fraud Prevention
We reserve the right to verify, delay, reject, or cancel transactions that appear suspicious, unauthorised, fraudulent, or inconsistent with normal purchasing behaviour.
Additional identity, address, or payment verification may be requested before an order is processed.
Website Security
While we use reasonable administrative and technical safeguards, no online platform or method of electronic transmission can be guaranteed to be completely secure.
Customers should avoid placing orders through unsecured public networks and should ensure that they are visiting the official Local Te Vocal website before entering personal or payment information.
Reporting a Security Concern
If you discover a possible security issue or believe your information has been misused, contact us immediately at [security or support email address].
Please include a clear description of the concern without publicly disclosing sensitive information.
Policy Updates
We may update this Security Policy periodically to reflect changes in our technology, business practices, or legal obligations. The latest version will always be published on this website.